Faq

1.Are these Louis Vitton bags authentic?
All of our Louis Vitton bags are high-quality replica bags actually. And you can return them to get full refund if you are not satisfied with the quality. We offer all the original packing boxes for the LV products.
But please be advised you will not get Official Louis Vitton invoice thus NO after-sale service, instead the service will be provided by us. If you are looking for a product with full service from Louis Vitton, please purchase from the Louis Vitton franchised store instead.
If you ever have questions or problems using our website, feel free to contact us by email account@piranhacs.com

2.What methods of payment do you accept?
We accept credit card payment way like Visa, Mastercard.

3.Do you ship your bags worldwide?
Yes, we will ship our bags worldwide by National Express Mail, and it usually takes 7-9 days for delivery.

4.How long will it take for my order to be processed and delivered?
Once you have submitted the order, it will normally take 1-2 working days for us to process the order and please allow 7-9 working days for delivery via Express Mail.

5.How much postage will be charged for each order and how can I track my parcel online?
No matter how many items you purchase per transaction, we only charge £6.99 for shipping.
The tracking number and link would be sent by email once your order has been shipped. You can track your parcel status online with the tracking information we sent to you.

6.What kind of currency do you accept?
At present, we accept GBP. If you are ordering from another country, your credit card statement will reflect the converted amount based on your bank's exchange rate on that day.

7.How do I order on Piranhacs.com?
Ordering on Piranhacs.com is easy and safe. If you would like to purchase the products, just click on “add to cart”. You will be directed to the shopping cart page which is a summary of the items you would like to purchase. From this page you can change quantities or delete items. From here, click on continue shopping to return to the page you were on, or just navigate to another product from the categories. Once you are finished shopping, click on “Check Out” to proceed to the credit card processing page. Here you will enter your billing & shipping information.

8.Is the bag coming with the original packs?
Yes. Your order will come with the original gift packing including gift box.

9.How can I make returns or exchanges?
We provide return and exchange service for our valued customers. Please refer to our return and exchange policy firstly. If you decide to return your order, please contact us by email account@piranhacs.com.

10.Things are usually cheaper if they are bought in bulk?
Sure! It will be cheaper if you do a bulk shopping.

11.What should I do if the items were damaged upon receipt?
You need to inform us by sending an email immediately upon receipt of shipment. And refer to Returns & Exchange Policy for the details.

12. How to care for your bags?
1. Keep them dry, keep them some places which are cool and ventilated.
2. Never be exposed to the sun; never be near to fire; never be washed by water; never be hit by sharp objects and never touch any chemical solvents.
3. If your bag touches water carelessly, you need to clean the water with a soft cloth protecting from the folds left on the face of the bag caused by stain or watermark. So in this case you need to be very careful while you are carrying the corium bags outside during a rainy day.
4. Shoe polish should be used with extreme caution on the corium bags.
5. Scrub the corium bags with no water at all. And use the crude brush not the vegetable wax to polish the bags.
6. Take good care of all the metal accessories on the bags, which are easily oxidized by moisture and high-salty environment.
7. Attention: Pore and leather textile appearing on the corium bags are normal and natural in fact.